Shipping and return policies for Twinsign

Shipping Info

Due to increased capacity challenges that shipping carriers are facing, the listed shipping timelines are our goal, but during this period please allow additional time for transit and tracking updates. We are working hard to get your orders out as quickly and safely as possible!

The majority of our in-stock orders will be processed within 1-5 business days (M-F), regardless of the shipping method chosen during checkout. However, some orders may experience slightly longer than normal processing times. We are processing all orders as quickly as possible and we will automatically notify you via email once your order has shipped.

PLEASE NOTE: During peak holiday seasons, weekends or high traffic promotions - processing orders may take additional time beyond the 1-3 business day window.

For US Orders:

In stock, non-pre-order items shipping to the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business days to arrive.

For APO/Military Addresses:

Please expect an average transit time of 10-21 business days.


For International shipments (including Canada and Mexico):

International orders will be shipped international post (mail) and may take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-8 weeks for delivery. Unfortunately, at this time we are unable to provide tracking for international orders.

Return Policy

Return Policy:

We offer returns for *most items within 30 days of receipt of shipment.

In order to receive a refund:

• Items must be in new condition and returned in proper packaging to ensure re-salability

• CDs, vinyl records, cassettes, and DVDs must be unopened and still in their plastic wrap.

• Clothing must be unwashed and unworn.

• To initiate a return, please review the following scenarios:



Unopened/Unused Items:

If you are returning unused or unopened merchandise, please email returns twinsignband@gmail.com with your order number and the name of product(s) you are returning and we will reply with instructions.


Defective or Damaged Items:

If your items are damaged or defective upon delivery, please email twinsignband@gmail.com to discuss a replacement or refund options. Please include the item name, order number and photo of the damaged item in your email.


Made to Order Items:

If an item says it is Made to Order, we will not be able to cancel, adjust, credit or exchange your order. These items are ordered and shipped directly from the manufacturer. Should you receive a defective item, please email twinsignband@gmail.com.


Digital Media:

Due to the nature of digital media, these purchases are not refundable. If you are experiencing problems downloading your digital media, please review Bandcamps Download FAQs: get.bandcamp.help/hc/en-us/sections/360001562874-Downloading-music

Exchanges:

We unfortunately do not process exchanges. Please review the above Returns scenarios. Once your return is processed, feel free to come back and place a new order for your replacement item.


Undeliverable Returns:

If your order is returned back to us because of an incorrect address, we will not be able to resend it back to you. The order will be returned to inventory and you will be refunded for the order excluding any previous shipping charges. If you still require the order then you would need to place a new order via the online store using a correct address.


*Non-Returnable Items:


• Any apparel item that has obvious signs of use

• Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective

• Downloadable digital media

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

• Any product missing the serial number or UPC

• "Final Sale" items

• Undergarments

• Fragrances



Please note: Specific products may be non-returnable as well, check product description for details.



Processing Returns:

Credits will be applied to your account within 15 business days after we receive and process your return.

Please note original shipping and handling costs are not refundable and you will be responsible for all costs associated with returning the original shipment. We recommend using a carrier that offers tracking and insurance.